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Privacy Policy

What steps are we taking at Candles Direct 

Candles Direct Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data as a company when you interact with or organisation when you visit our website.  

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Candles Direct collection and use of personal information. However, we are happy to provide any additional information or explanation needed. We treat your data as precious, aiming to only use it for verifying your identity, enabling transactions, marketing and improving our offering. We do not and will not sell your data to third parties. 

Data collection and processing audit 

We have reviewed our activities and our offerings to identify where we are collecting and processing customer data. Based on this, we have validated our legal basis for collecting and processing that personal data.  

We have also ensured that we are applying the appropriate safeguards across our entire infrastructure (both hardware and software) to fully protect this data. 

Updated Terms of Service and Privacy Policy 

We’re constantly updating our Terms of Service and Privacy Policy These updated versions will clearly outline what personal data we’re collecting and processing, why, how we use it, who we share it with, and how long we store it for. As always, we aim to keep the language in our Terms of Service and Privacy Policy as clear as possible. 

THE DATA WE COLLECT ABOUT YOU  

We use the information you provide for: 

  • Sending updates regarding the status of your orders 
  • Obtaining information  
  • To send newsletters and details of offers and promotions in which we believe you will be interested 
  • To understand the buying behaviour of our registered users 
  • To perform other general marketing and promotional activities focused on our products and services. 

We collect the following information from you when you: 

  • Register on the website 
  • First name, Last name, Mobile, email, Billing Country Billing Address Billing City Billing Postcode Shipping Country Shipping Address Shipping City Shipping Postcode Delivery Comment IP  
  • Complete a contact form 
  • Name, email address, enquiry details, phone 
  • Email Marketing 
  • Email address 

Use of personal information 

We may also use your data, or permit our group companies to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by. If you do not want us to use your data in this way replying to the 'unsubscribe' link in promotional mail will also ensure that your name is removed from the mailing list.