Shopping Basket

Discount

Subtotal

Before delivery charges

0
0
  • 30 day money back guarantee
  • Earn loyalty points as you shop
  • Orders dispatched within 24 hrs

Policies

  • Privacy Policy

    At Candles Direct we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

    What information do we collect?

    We ask for your name, telephone number, home address, email address. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

    What the data will be used for?

    Your data will enable us, and our processors, to fulfill your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Candles Direct. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

    All email messages and email newsletters will contain information on how you can unsubscribe. Send an email to our customer services division via the contact us link.

    In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We comply with Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

    What information do we share with others?

    We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Candles Direct. We will not pass your information on to any other companies or other third parties for marketing purposes unless you have agreed for us to do so. One of the purposes for which we may disclose your address and zip code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

    Cookies

    A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website.

    Links to Third-Party Sites

    In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

    Contacting Us

    If you have any questions or queries relating to this Privacy Policy then please contact us via contact us link.

    Or by post at -

    Candles Direct 
    1 Millar Street 
    Belfast
    BT6 8JZ

  • Cookie Policy

    If you'd like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org.

    How we use your information

    This privacy notice tells you what to expect when Candlesdirect.com collects personal information.


    Visitors to our websites

    When someone visits http://www.candledirect.com we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

    Use of cookies by CandlesDirect.com

    Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The following explains the cookies we use and why.

    AddThis cookies

    We use AddThis, a popular social bookmarking toolbar, to allow you to share content such as news releases via social media sites including Facebook and Twitter. It uses cookies to find out how pages are shared so website owners can find out what their visitors like, and it may also use that data to deliver tailored advertising on other websites you go on to visit.

    When you share content via social media, these sites may set a cookie if you are also logged in to their service. We don't control third party cookies but we recommend you visit the relevant website for more information.

    Name Expires
    AUTH_TOKEN when user exits browser

    Google Analytics Cookies

    These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form:
    A - stores each user's amount of visits, and the time of the first visit, the previous visit, and the current visit. B & C - are used to check approximately how long you stay on a site: when a visit starts, and approximately ends
    Z - stores where a visitor came from (search engine, search keyword, link). To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

    Name Expires
    _utma  2 years
    _utmb Less than a day
    _utmc End of Session (Date not set)
    _utmz 6 months

    Cookies

    This website carries embedded ‘share’ Facebook buttons to enable users of the site to easily share articles with their friends through Facebook.

    Name Expires
    Datr 2 years
    lsd End of Session (Date not set)
    reg_ext_ref End of Session (Date not set)
    reg_fb_gate End of Session (Date not set)
    reg_fb_ref End of Session (Date not set) 

    Twitter Cookies

    Twitter may use both session cookies and persistent cookies to improve their service including understanding user interaction, monitor aggregate usage and web traffic routing. Twitter's privacy policy page.

    Name Expires
    k 7 days
    guest_id 2 years
    original_referer End of Session (Date not set)
    external_referer 1 day
    _twitter_sess End of Session (Date not set)

    You Tube Cookies

    YouTube uses cookies to help maintain the integrity of video statistics and prevent fraud. Most of the videos you'll find on our website are hosted directly by us, but we may embed some videos from our official YouTube channel; when we do this, we use the privacy-enhanced mode which means YouTube can't set a cookie unless a user clicks on the video to begin playback.

    Name Expires
    use_hitbox End of Session (Date not set)
    VISITOR_INFO1_LIVE 240 days
    PREF 3650 days

    LinkedIn Cookies

    LinkedIn cookie, introduced by the LinkedIn share button. Used to track which pages the user visits to collect them. For more information visit LinkedIn's privacy policy page.

    Name Expires
    leo_auth_token Less than one day
    JSESSIONID Date not set
    bcookie 730 days
    visit 730 days
    PersistenceCookie Less than one day
    NSC_MC_QH_MFP Less than one day
    lang Date not set
    leo_auth_token Less than one day
    NSC_MC_WT_DTQ_IUUQ Less than one day 

    Opting out of cookie usage

    If you want to control which cookies you accept. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website's server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. You may find that some parts of the site will not function properly if you have refused cookies. 
    Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org/.

    Please be aware that if you do not configure your browser you will accept cookies provided by this website. How to see cookies that you have accepted. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website's server.